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Image: EIBS Support. Close up of a hand typing on a computer.

EIBS Support


Customers can obtain help and advice via the EIBS Help Desk at any time during office hours. The Help Desk is contactable by Telephone, Email, Support Feedback Form or Fax. Additional support outside these hours can be obtained via special arrangement.


Our front line support team are available to answer queries related to any EIBS product or services. Our support team will work with you to ensure any issues are either resolved or escalated to our specialist development team. We ensure that issues are resolved in accordance with rigorous internal service level agreements.

Web Based Support

The EIBS Client Extranet gives clients 24-hour access to information on product updates, user guides, staff contacts, support and training. It is also possible to log support enquires by filling in a Support Enquiry Form or provide us with feedback on our products and services.


Exclusive Discussion Forum

Need Help?

Contact the EIBS Help Desk by:

phone: 0115 977 5404 

email: support@eibs.co.uk

 

The Discussion Forum on the Client Extranet is provided to facilitate user interaction and promote best practice approaches.


  • EIBS Support - The opportunity to discuss support issues with a member of the EIBS support team.

 

  • Feature Requests - Your chance to request brand new features or enhancements to existing features.

 

  • Joint Development - Communicate with other clients - share thoughts and ideas about the future of EasySite™ and split the cost of development!

 

  • EasySite™ Best Practice - Shout about your EasySite™ successes with other clients.


Bug Fixes & Enhancements

The EIBS development team continue to evolve our products, offering both enhancements to existing features and modules along with brand new functionality. The enhancements are usually rolled out on a monthly basis to clients at no extra cost.


Mailing List

The Mailing List Module is used to generate e-mails to keep you up-to-date on the latest EasySite™ enhancements and new functionality along with new User Guides and CMS news.